Weekend Lead for XOXO Exhibit(Part time and Seasonal)
- $19 – $21/hour
POSITION SUMMARY:
This position is responsible for the successful daily operation of all aspects of the visitor experience with the XOXO exhibit on weekends. The Weekend Lead for XOXO provides leadership to ensure optimum performance and collaboration between all weekend staff. The Weekend Lead for XOXO resolves internal and external concerns and provides the highest level customer service and management. There are two Weekend Lead positions and they work closely together.
SCHEDULE: Saturday & Sunday, 8:30am – 4:30pm, September 2022 – January 2023
MANDATORY DATES: Exhibit Installation September 9-13. Exhibit Dismantle December 28 – January 2nd
ESSENTIAL FUNCTIONS:
- Serve as a Museum team leader for the weekend
- Able to provide consistent and confident leadership to staff members and to museum guests, vendors, or partners
- Delivery of exemplary customer service in a fast paced, heavily populated environment
- Actively listens to and works to resolve visitor concerns in a manner satisfactory to all parties
- Friendly delivery of the Museum’s mission and values to the visiting public, guests, vendors, and volunteers
- Responsible for effective, consistent sales of museum memberships and group sales
- Able to think and react quickly and professionally to emergencies or escalated environments
- Manages weekend schedule of activities, private parties and communicates with staff and volunteers throughout the day
- Opens & closes admissions desk and museum store as needed, verifies cashier reports, oversees cash handling and change requests to accommodate weekend needs
- Possesses strong working knowledge of point-of-sale system to be able to make adjustments and refunds where appropriate
- Able to open & close the museum as needed, unarming or arming security systems and following closing procedures Able to turn on and shut down exhibit components and provide basic exhibit troubleshooting
- Consistently gains feedback from both visitors and staff members to identify problems, concerns and opportunities for improvement to the visitor experience and customer service cycle
MINIMUM QUALIFICATIONS:
- Proven excellent customer service skills.
- Minimum of two year experience in customer service function;
- Experience working on a POS or ticketing system strongly preferred;
- Requires cash-handling experience and exceptional mathematical skills;
- Excellent interpersonal and communication skills with public and coworkers;
- Bilingual skills preferred;
- Demonstrated experience working with children age 1-8 preferred;
- Proven ability to work independently;
- Must be able to lift 20 lbs;
- GED or High School Diploma required. Some college courses preferred;
- Must be available to work Saturdays and Sundays; and
- Requires considerable movement around the museum to monitor activities.
To apply, please forward your resume to info@sackids.org with “Weekend Lead” in the subject line.
Sacramento Children’s Museum is an Equal Opportunity Employer.